Royal Hotel Koo Wee Rup

Last updated: 27 May 2026

​

1. Who we are

Royal Hotel Koo Wee Rup ("we", "us", "our") is located at 96–100 Station Street, Koo Wee Rup VIC 3981, Australia.

We operate a licensed venue including hospitality services, functions, memberships, and digital platforms. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

​

2. What information we collect

We may collect personal information including, but not limited to:

Personal details

• Full name (first and last)

• Phone number

• Email address

• Postal address (including city, state, postcode, and country)

• Date of birth

• Gender (where voluntarily provided)

• ​

Bookings and enquiries

• Dining and function reservations

• Booking platform identifiers (e.g. OpenTable confirmation numbers)

• Special requests, dietary requirements, accessibility needs, and customer notes

​

Marketing and engagement

• Email and SMS subscriptions

• Competition and promotion entries

• Feedback, reviews, and survey responses

​

Transactions

• Billing and payment details (processed via third-party payment providers; we do not store full card details)

• Purchase and booking history

​

Website and device data

• IP address

• Browser type and version

• Device information and operating system

• Website usage behaviour, including pages viewed and actions taken

• Cookie identifiers and advertising identifiers

​

3. Venue operations and compliance

We may collect and use certain information for operational and compliance purposes, including:

• CCTV and surveillance footage within public areas of the venue

• Incident reporting where required by law or insurer

• Compliance with applicable liquor licensing and venue regulations

​

Where wagering services (such as TAB facilities) are available, some information may be handled in accordance with the relevant service provider's requirements and applicable regulations.

​

4. How we collect information

We collect information when you:

• Visit our website

• Make a booking or enquiry, either directly or through a third-party platform such as OpenTable

• Enter competitions or promotions

• Subscribe to marketing communications

• Interact with us on social media (including Facebook and Instagram)

• Attend our venue, including via CCTV systems

• Contact us by phone, email, or in person

​

We may also collect information from third parties including booking platforms (such as OpenTable), marketing service providers, advertising platforms (such as Meta and Google), and analytics services.

​

5. How we use your information

We use your information to:

• Manage bookings, enquiries, and your visit

• Communicate with you about your booking or membership

• Send marketing and promotional content where you have opted in or where otherwise permitted by law

• Administer competitions, events, and loyalty programs

• Measure and improve the effectiveness of our advertising

• Improve our services, website, and customer experience

• Maintain safety and security of patrons, staff, and property

• Comply with legal and regulatory obligations

​

6. Advertising, tracking, and Meta integrations

We use online advertising and analytics tools, including:

• Meta Pixel and Meta Conversions API (provided by Meta Platforms Inc. and Meta Platforms Ireland Ltd.)

• Meta integrations with our booking platforms, including the OpenTable–Meta connection, which sends booking and reservation event data to Meta

• Google services including Google Analytics and Google Ads

• Other website tracking tools, tags, and pixels

​

Meta Pixel, Conversions API, and Advanced Matching

When you interact with our website or make a booking through our website or through OpenTable, we may share certain information with Meta for advertising measurement, audience building, and ad delivery optimisation. This is done both through your browser (via the Meta Pixel) and server-to-server (via the Meta Conversions API).

​

With the Advanced Matching feature enabled, the following categories of information may be shared with Meta in hashed (one-way encrypted) form so that Meta can match it to user profiles on Facebook and Instagram:

• Email address

• Phone number

• First and last name

• Date of birth

• Gender

• City, state, postcode, and country

​

This information is hashed before transmission, meaning Meta does not receive the underlying personal details in plain text. The hashed information is used by Meta to:

• Measure the performance of our advertising campaigns

• Attribute bookings and other conversions to specific ads

• Build Custom Audiences and Lookalike Audiences for our advertising

• Deliver more relevant ads to you on Facebook, Instagram, and other Meta platforms

​

You can review and manage how Meta uses your data for advertising at facebook.com/adpreferences. For more information on how Meta processes personal information, please refer to Meta's Privacy Policy at facebook.com/privacy/policy.

​

Marketing communications

We may send you marketing communications, including emails and promotional offers, related to our venue, events, and services, in accordance with the Spam Act 2003 (Cth). You may opt out at any time via the unsubscribe link in our emails, by replying STOP to SMS messages, or by contacting us directly using the details in section 14.

​

7. Cookies and analytics

We use cookies and similar technologies to:

• Ensure the website functions correctly

• Remember your preferences

• Understand user behaviour and improve performance

• Deliver targeted advertising and measure its effectiveness

​

You can disable cookies through your browser settings. Disabling cookies may affect the functionality of our website. Where a cookie consent banner is presented to you, you can manage your preferences at that point.

​

8. Disclosure and overseas data transfers

We may share your information with:

• Booking platforms, including OpenTable

• Email and SMS marketing providers

• Payment processors

• IT, hosting, and website service providers

• Advertising and analytics platforms, including Meta (Facebook and Instagram) and Google

• Professional advisors (such as lawyers and accountants) where required

• Regulatory authorities, law enforcement, or other government bodies where required or authorised by law

​

Some of these providers store or process data outside Australia. In particular, your information may be transferred to and processed in:

• The United States of America (for example, Meta, Google, and OpenTable infrastructure)

• Ireland and other European Union countries (for example, Meta Platforms Ireland Ltd.)

• Other countries where our service providers operate data centres or support functions

​

By using our website or services, or by providing your information to us, you consent to your personal information being transferred to and processed in these countries. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

​

We do not sell your personal information.

​

9. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no system is completely secure, and transmission of information over the internet is at your own risk.

​

10. Data retention

We retain personal information only for as long as is necessary for:

• The business and operational purposes for which it was collected

• Compliance with our legal, regulatory, tax, and accounting obligations

• Resolving disputes and enforcing our agreements

​

When we no longer need your information, we will take reasonable steps to destroy or de-identify it.

​

11. Your rights

You may:

• Request access to the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Opt out of marketing communications at any time

• Request deletion of your information, where lawful and practicable

• Withdraw any consent you have previously given, where applicable

​

Where lawful and practicable, you may choose to deal with us anonymously or by using a pseudonym. To exercise any of these rights, please contact us using the details in section 14.

​

12. Children

Our venue and services are intended for adults. We do not knowingly collect personal information from individuals under 18 except where required for lawful purposes.

​

13. Complaints

If you have a privacy concern or believe we have breached the Australian Privacy Principles, please contact us using the details in section 14. We aim to acknowledge your complaint within a reasonable timeframe and respond as soon as practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

​

14. Contact

Royal Hotel Koo Wee Rup

96–100 Station Street, Koo Wee Rup VIC 3981, Australia

Email: mick@royalhotelkwr.com.au

​

15. Legal

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), and other applicable Australian laws.

​

16. Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or the law. The most current version will always be available on our website. We encourage you to review this policy periodically.